Research
If you run a business in the hospitality industry, you probably went through some of these stages: hiring new staff members, spending countless hours on training, correcting all of their mistakes, organizing additional training, dealing with angry customers because they are not satisfied with your staff members
Research
The conversational AI market is booming, and the technology will be further implemented in the banking industry. How do we know this?First, a reported 32% of banks already use some form of Artificial Intelligence (AI) in their operations. Plus, according to Digital Banking Report research, about 75% of financial...
Research
The global Artificial Intelligence (AI) market is expected to reach a staggering $1.58 trillion by 2030. It is a massive push from $65.4 billion as of 2020. In turn, the global intelligent virtual assistant market was worth $5.8 billion in 2021. However, from 2021 to 2028, it will experience a 28% annual growth. These...
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Customer success is no longer just about measuring user adoption and churn; it’s about making sure your customers succeed with you at every step of their journey. These days, customers have more options than ever before. They can easily hop from one solution to another, switching providers whenever...
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Customer service can be exceptionally costly. One customer care agent can cost you up to $36,000 a year. In addition, you have to pay for the hardware and rent out space where your agents will work, which can cost you about $48,000. Even if you have managed to set up an in-house customer service, you...
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When hearing "Artificial Intelligence," most people think about modern technologies, future innovation, and machines enslaving humans. Artificial Intelligence (AI) is far older than the Internet. In 1954, two computer science gurus, John McCarthy and Marvin Minsky, developed the first AI models...
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According to Statista, an average live interaction with customer support lasted almost 12 minutes in 2022. The trends show that the number grows each year as customer expectations increase.Can you imagine how much time and money you'd save if only you could automate at least a fraction of those interactions? The good news is that customer service conversations can easily be automated, and there are more ways to automate customer service, depending on your needs.
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Voice recognition technology has opened up a world of possibilities when it comes to the medical field. From reducing the risk of cross-contamination to streamlining administration and medical documentation, voice recognition technology makes work more efficient.According to Statista, 90% of large...