Conversational AI for Telecom – Power of Virtual Voice Assistants
A voice assistant for telecom can automate customer service tasks and provide personalized support, helping customers with account management, billing, troubleshooting, and more, improving customer satisfaction and reducing operational costs.
Customer service automation
An AI-based virtual voice assistant can automate customer service tasks for telecom by providing a natural language interface for customers to interact with, it can understand customer's inquiries, and provide relevant information and assistance. It can also handle routine tasks such as account management, billing and troubleshooting, allowing customers to resolve issues quickly and easily, thus reducing the need for human customer service staff and improving the overall customer service experience.
On a scale of 1 to 10, how would you rate the quality of the service you received from our customer service representative?
Action: collect_digits()
I would rate it a 7.
Entity: value=”7”
Action: Go to /medium_level/extended_feedback
Service that never sleeps
An AI-based virtual voice assistant for telecom companies can be available 24/7 by providing automated customer service, which can be accessed by customers at any time, regardless of the time of day or night. It can also be programmed to handle multiple languages, providing convenience for customers and improving the overall customer service experience.
My internet is slow and keeps disconnecting.
Intent: /incident_registration
Entity: problem_description=”slow and keeps disconnecting”
I see. Please tell me the make and model of your device and your current location.
Reduce operational costs
An AI-based virtual voice assistant can help reduce operational costs for telecom by handling routine tasks such as account management, billing, and troubleshooting, which reduces the need for human customer service staff. It can also answer frequently asked questions and provide relevant information, saving time and resources for both customers and staff.
Providing personalized support
An AI-based virtual voice assistant can provide personalized support for telecom by understanding the customer's needs through natural language processing and providing relevant information and recommendations, which can improve the overall customer experience and satisfaction. Additionally, the virtual assistant can personalize the experience by learning from customer interactions and providing more accurate information.
I'm looking for a plan with unlimited data usage and some international roaming.
Entity: plan_options=[”unlimited data”,”international roaming”]
Action - API Call: check_available_plans([”unlimited data”,”international roaming”]) - status OK;
I have a few options that might meet your requirements. Our "Unlimited Data & Roaming" plan offers unlimited data usage and international roaming in selected countries. Would you like to hear more about this plan, or do you have any other questions?
Why 
?
The setup and installation of the AI-powered virtual voice assistant are entirely free
Save operating expenses and increase your productivity by automating typical procedures
Within a week get your voice AI fully customized to your unique demands and deployed
Get all the benefits with well-designed NLP engine with appropriate human voice interpretation
An enterprise-ready, no-code builder that makes it easier to create AI voice assistants
Our free API integration with any of your services enables business processes to operate correctly
Virtual agents benefits for Telecom
- Reliable service standards
- Improved user satisfaction
- 24/7 availability
- Better work comfort
- Opportunities to upskill
- Reduce routine and burnout tasks
- Improved customer satisfaction
- More profit without compromises
- Improved brand trust
Have more questions? We're here for you:
Book a demoFrequently asked questions
Latest insights
Do you remember times when customers tried to make payments just before the end of work hours and the problems it caused? Did you receive complaints about poor customer service, even though it was explicitly stated that payments must be made by a certain time? If so, you probably know how frustrating and costly it can be.
If you’ve ever worked in project management you know how difficult it can be to juggle between meeting deadlines, coordinating all team members and trying not to exceed the budget. Multitasking is a reality for most project managers and it can get hectic. But did you know that 1 out of 5 project managers has seriously considered...
With more than one billion visits in just a few months, ChatGPT is changing the way we interact with information online. Many people are replacing Google assistant with this new smart speaker. As a business, if you want to stay competitive, you can't allow yourself to ignore the trends your customers follow.
