Conversational AI for Insurance – Voice Solutions
vTalk.ai can help to decrease operational costs and provide 24/7 support improving overall customer satisfaction and reducing the workload for human customer service representatives.
insurance
vTalk.ai voice assistant can automate the policy purchase process for insurance by providing customers with information about different insurance products, helping them compare options, and guiding them through the purchase process with prompts and instructions.
I'm looking for a car insurance policy.
Intent: /insurance_policy
Great! I can assist you with purchasing a car insurance policy. Can you provide basic information, such as your name, address, car make and model?
Yes, sure. My name is John Doe, I live at 123 Main St and drive a Honda Civic.
Entity: name=”John Doe”, address=”123 Main Street”, car=”Honda Civic”
Action: Go to /available_products
Thank you! We have three levels of coverage: basic, standard, and premium. The basic coverage provides liability protection, while the standard and premium options offer additional options such as collision and comprehensive coverage.
Automated Repeated Query Process
Customers naturally want more information about their plans because of the variety and complexity of insurance products. Even with the aid of big contact centers, the total amount of these inquiries can be too much. vTalk virtual AI insurance agents help automate the most frequently requested inquiries. This solution enables the support teams to concentrate on more crucial duties and improve productivity.
Increased Efficiency of Call Center Operations
For insurance companies that employ big teams of customer service personnel in contact centers, the vTalk solution is the way out. AI-powered voice assistant for insurance helps to manage hundreds of live conversations simultaneously. By automating up to 80% of conversations, you can boost your Contact Center productivity by 250–450%
Make customers more satisfied with 24/7 support
vTalk virtual voice assistant can provide insurance agents solutions that function within and outside work hours, making it possible to attend to customers’ requests anytime. Along with the reliability, it can simultaneously deal with a large volume of calls, compared with the life assistants that can be tired, not in form, and exist (burnout) after a complicated conversation.
Cross-sell coverage and proactive outreach
vTalk.ai virtual voice assistant can assist with cross-selling coverage for insurance by identifying opportunities for customers to purchase additional products based on their needs and providing personalized recommendations. It can also provide proactive outreach to customers by identifying potential gaps in coverage and suggesting options to fill those gaps, improving customer satisfaction and retention.
Why 
?
The setup and installation of the AI-powered virtual voice assistant are entirely free
Save operating expenses and increase your productivity by automating typical procedures
Within a week get your voice AI fully customized to your unique demands and deployed
Get all the benefits with well-designed NLP engine with appropriate human voice interpretation
An enterprise-ready, no-code builder that makes it easier to create AI voice assistants
Our free API integration with any of your services enables business processes to operate correctly
Just six steps to start
Platform
Virtual agents benefits for Insurance
- Reliable service standards
- Improved customers satisfaction
- 24/7 availability
- Zero call waiting time
- Better work comfort for front-desk and admin employees
- More meaningful tasks
- Helps with proper work-life balance
- Cost optimization
- Improved customer experience
- More profit without compromise of standards and zero additional cost
- Improved brand trust for business success
Frequently asked questions
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