Easy and fast project launch
We'll show you precisely what you need to do by walking you through our tried-and-true procedure for setting up and launching a virtual voice assistant.
Just six steps to start
Define a target
First, we collaborate with you to determine which tasks on your team could benefit most from automation and in what order to implement them. We use data like call volume, the proportion of cases solved by sticking to a script, and the degree of inventiveness and sensitivity required to address a specific case to evaluate these procedures.
Create a conversation script
The script contains the primary conversation flow, alternative paths, and customer comments with bot responses. That way, we can have a more fruitful discussion and ensure that all of your needs are met. While this script is a starting point, it will be modified and enhanced so that it more closely matches the needs of the virtual agent.
Build a scenario in visual designer
Our account and technical teams have the tools and expertise to help you create and set up a virtual voice agent that meets your business needs. Our visual designer makes the process easy, allowing you to design a customized voice agent that can interact with your customers and provide them with the information they need in a timely and effective manner. With our help, you can quickly and easily implement a virtual voice assistant that can help you improve customer engagement, streamline customer support, and drive business growth.
Provide AI training
AI training aims to create a voice agent that can perform its intended function effectively and accurately. This may involve providing the AI with large amounts of training data, fine-tuning its algorithms, and evaluating its performance through testing and refinement. The result should be a virtual voice agent capable of providing useful and accurate responses to users.
Make test calls and improve the model
Each team member uses a combination of automated tests and actual phone calls to the virtual agent to ensure the highest quality of service. We would also like to include you and your team in this process to guarantee that the final product lives up to your standards. Although at this point, most of the testing and training has been completed, it will continue for as long as the virtual agent serves you.
Go to live calls
Whenever a virtual agent is fully implemented, we listen in on the interactions to hone the service based on feedback from actual customers. We review the percentage of successful calls and look for instances where customers had trouble communicating with us. Consistent reporting keeps you abreast of key project metrics and helps us optimize our efforts to enhance the project further.