Research
Customer service can be exceptionally costly. One customer care agent can cost you up to $36,000 a year. In addition, you have to pay for the hardware and rent out space where your agents will work, which can cost you about $48,000. Even if you have managed to set up an in-house customer service, you...
Research
When hearing "Artificial Intelligence," most people think about modern technologies, future innovation, and machines enslaving humans. Artificial Intelligence (AI) is far older than the Internet. In 1954, two computer science gurus, John McCarthy and Marvin Minsky, developed the first AI models...
Research
Call center automation is changing the face of customer service. Businesses of all sizes can eliminate mundane tasks and provide resolutions to customer issues quickly, thanks to automation. Artificial intelligence (AI) lies at the heart of this technology. According to research, 60% of consumers would use AI...