Research
Do you remember times when customers tried to make payments just before the end of work hours and the problems it caused? Did you receive complaints about poor customer service, even though it was explicitly stated that payments must be made by a certain time? If so, you probably know how frustrating and costly it can be.
Research
Call center automation is changing the face of customer service. Businesses of all sizes can eliminate mundane tasks and provide resolutions to customer issues quickly, thanks to automation. Artificial intelligence (AI) lies at the heart of this technology. According to research, 60% of consumers would use AI...
Research
The use of conversational AI continues to spread over different industries, from some obvious examples like automating call center queries to some industries where you wouldn't expect it, like finance and insurance. Conversational AI is one of the rare technologies that benefits everyone: it helps businesses save time...
Research
For years, customers have dreaded robotic voicebots trapped in rigid IVR menus. Now, Generative AI has transformed them into intelligent assistants capable of natural, empathetic conversations. Discover how this shift is creating a major competitive advantage by boosting loyalty and cutting costs.
Research
Missed appointments cost businesses billions, and outdated scheduling systems frustrate customers. AI-powered voicebots offer a solution by automating bookings, reschedules, and reminders 24/7. Discover how this technology can dramatically reduce your no-show rate and cut operational costs.
