Research
According to Statista, an average live interaction with customer support lasted almost 12 minutes in 2022. The trends show that the number grows each year as customer expectations increase.Can you imagine how much time and money you'd save if only you could automate at least a fraction of those interactions? The good news is that customer service conversations can easily be automated, and there are more ways to automate customer service, depending on your needs.
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The use of conversational AI continues to spread over different industries, from some obvious examples like automating call center queries to some industries where you wouldn't expect it, like finance and insurance. Conversational AI is one of the rare technologies that benefits everyone: it helps businesses save time...
Research
As of 2022,45% of businesses are using some form of artificial intelligence to engage with customers and provide better service. Conversational AI is by far the most powerful form of artificial intelligence because it's not limited to pre-written responses and can hold human-like conversations instead.
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Do you know what the most crucial factor that determines the level of customer experience and satisfaction with a call center is? It could be the speed of the service. According to Salesforce research, 83% of customers expect to interact with someone immediately when they call your company.
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With more than one billion visits in just a few months, ChatGPT is changing the way we interact with information online. Many people are replacing Google assistant with this new smart speaker. As a business, if you want to stay competitive, you can't allow yourself to ignore the trends your customers follow.
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You decided to surprise your family with a quick trip abroad. You've booked a hotel and planned all the details. Fast forward, you're now sitting on the plane, the kids are excited, and as the plane takes off, you remember: "Oh no, we've forgotten to get travel insurance!"
Research
Think about a time when you needed help with your finances. You called your bank, only to be put on hold for what seemed like an eternity. Frustrated, you hung up and tried again later, only to be met with the same result. The whole experience made you feel your time and concerns were not valued.
Research
Who likes having to deal with outstanding invoices and collecting debt? For most businesses, it's the least favorite part of the job. But it’s necessary because most businesses depend on the cash flow, unless you're running a non-profit organization. According to research conducted by Urban Institute, 28% of Americans had debt collection...