Research
With more than one billion visits in just a few months, ChatGPT is changing the way we interact with information online. Many people are replacing Google assistant with this new smart speaker. As a business, if you want to stay competitive, you can't allow yourself to ignore the trends your customers follow.
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As of 2022,45% of businesses are using some form of artificial intelligence to engage with customers and provide better service. Conversational AI is by far the most powerful form of artificial intelligence because it's not limited to pre-written responses and can hold human-like conversations instead.
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Do you know what the most crucial factor that determines the level of customer experience and satisfaction with a call center is? It could be the speed of the service. According to Salesforce research, 83% of customers expect to interact with someone immediately when they call your company.
Research
You decided to surprise your family with a quick trip abroad. You've booked a hotel and planned all the details. Fast forward, you're now sitting on the plane, the kids are excited, and as the plane takes off, you remember: "Oh no, we've forgotten to get travel insurance!"
Research
Think about a time when you needed help with your finances. You called your bank, only to be put on hold for what seemed like an eternity. Frustrated, you hung up and tried again later, only to be met with the same result. The whole experience made you feel your time and concerns were not valued.
Research
Who likes having to deal with outstanding invoices and collecting debt? For most businesses, it's the least favorite part of the job. But it’s necessary because most businesses depend on the cash flow, unless you're running a non-profit organization. According to research conducted by Urban Institute, 28% of Americans had debt collection...
Research
Just a few years ago if you wanted to grow your eCommerce business, you had to hire a lot of people to provide customer support, write product descriptions, analyze customer data, and many more things that had to be done every day. It was hard for small online retailers to compete against big brands who had big teams, but thanks to AI in eCommerce...
Research
If you’ve ever worked in project management you know how difficult it can be to juggle between meeting deadlines, coordinating all team members and trying not to exceed the budget. Multitasking is a reality for most project managers and it can get hectic. But did you know that 1 out of 5 project managers has seriously considered...