AI-powered Virtual Assistant for Retail and eCommerce

Simplify retail operations with AI-based voice bots platform. Our no-code solutions will allow  staying in touch 24/7 and improve the shopping experience.

Retail & eCommerce

Streamline your order management process retail voice AI handles tasks such as collecting, modifying, terminating orders, recording returns, and adjusting shipping and billing details. It also actively engages customers by reminding them to place another order based on prior orders. This function is similar to the tasks of a real sales assistant.

Hi, I'd like to check the status of my order.

Intent: /order_status

Of course, I'd be happy to help. Please provide your order number and the email address associated with your account.

Sure, my order number is 12345 and the email is [email protected].

Entity: order_number=”12345”, email=”[email protected]

Action - API Call: get_order_status(order_number=”12345”, email=”[email protected]”) - status OK

Thank you. I've located your order. It was placed on January 1st and is currently in transit. The estimated delivery date is January 10th. Is there anything else I can assist you with?

A new level of personalization retail & eCommerce virtual assistants can answer even the most complex inquiries, examine customer behavior trends, and improve the shopping experience by delivering personalized notifications and deals. solution delivers customized offers and cart reminders when customers abandon a transaction to persuade them to finish it.

A new level of personalization

Reduce operational costs

An AI-based virtual voice assistant can help reduce operational costs for retail & eCommerce by handling routine tasks such as account management, billing, and troubleshooting, which reduces the need for human customer service staff. It can also answer frequently asked questions and provide relevant information, saving time and resources for both customers and staff.

Reduce operational costs

24/7 Customer Support solution functions within and outside work hours, making it possible to attend to customers’ requests at any time of the day. The outcome of this is brand trust and recommendations, which are all your retail company needs to gain global attention. With, your productivity is enhanced.

24/7 Customer Support

Speak your customer's language

AI digital voice assistants can provide support in multiple languages, which allows companies to expand their customer reach and cater to a broader audience. This feature eliminates the need for companies to hire additional staff who are fluent in different languages, reducing operational costs. It also provides a more personalized experience for customers who prefer to communicate in their native language.

Speak your customer's language

Why vTalk?

Free Setup and launch
Free Setup and launch

The setup and installation of the AI-powered virtual voice assistant are entirely free

3x Cost Reducing
3x Cost Reducing

Save operating expenses and increase your productivity by automating typical procedures

Deployment Just in 1 Week
Deployment Just in 1 Week

Within a week get your voice AI fully customized to your unique demands and deployed

Proprietary NPL Engine
Proprietary NPL Engine

Get all the benefits with well-designed NLP engine with appropriate human voice interpretation

No Code Development
No Code Development

An enterprise-ready, no-code builder that makes it easier to create AI voice assistants

Free API Integration with Any Service
Free API Integration with Any Service

Our free API integration with any of your services enables business processes to operate correctly

Just six steps to start

Your internal job
Define a target
Create a conversation script
Build a scenario in visual designer
Provide AI training
Make test calls and improve the model
Go to live calls

Virtual agents benefits for eCommerce

For your Customers
    • 24/7 availability
    • Fast answers to typical questions
    • The reduced waiting time
For your Emloyees
    • Better work comfort
    • Opportunities to upskill
    • Reduce routine and burnout tasks
For your Business
    • Improved customer satisfaction
    • More profit without quality compromises
    • Improved brand trust for business success

Have more questions? We're here for you:

Book a demo

Frequently asked questions

Latest insights


Just a few years ago if you wanted to grow your eCommerce business, you had to hire a lot of people to provide customer support, write product descriptions, analyze customer data, and many more things that had to be done every day. It was hard for small online retailers to compete against big brands who had big teams, but thanks to AI in eCommerce...

Mia Wilson
Dec 26, 2022

If you’ve ever worked in project management you know how difficult it can be to juggle between meeting deadlines, coordinating all team members and trying not to exceed the budget. Multitasking is a reality for most project managers and it can get hectic. But did you know that 1 out of 5 project managers  has seriously considered...


With more than one billion visits in just a few months, ChatGPT is changing the way we interact with information online. Many people are replacing Google assistant with this new smart speaker. As a business, if you want to stay competitive, you can't allow yourself to ignore the trends your customers follow.

Emily Ross
Emily Ross
Apr 4, 2023