Empowering Customer Care with AI Voice Assistance for self-service

Voice AI simplifies self-service by understanding customer intent and enabling 24/7 assistance without live agents. Customers can easily find solutions at any time.

Request a demo

Let Your Customers Access Answers Quickly

Personalized Conversations

Drive personalized conversations through context-awareness, machine learning, and language processing abilities of self-service ai. The self-service artificial intelligence system learns through human engagement and can tailor-make conversations to suit a person’s unique needs.

I am having trouble with my account balance. I don't think it's correct.

Intent: /account_issues

I'm sorry to hear that. I can look into that for you. Please confirm your last transaction amount and date.

The last transaction was for $50 on January 1st.

Entity: last_transaction_date=”2023-01-01”, last_transaction_amount=”50 USD”

Action - API Call: verify_account_owner(“2023-01-01”,”50 USD”)

Thank you, John. I have verified your account and checked your balance. It seems that an error in the transaction caused the incorrect balance to show up. I will rectify this for you immediately.

Personalized Conversations for Maximum Customer Satisfaction

Resolve routine issues and escalate advanced challenges to the right agents using ai in self-service. Drive automated and empathic conversations and improve CSAT and resolution. Improve customer experience with 24/7 AI voice bot response rate.

Reduce Operational Costs and Increase Operational Efficiency

Virtual voice assistants can help to streamline operations and automate mundane tasks, freeing up valuable time and resources for your business. By automating repetitive processes, you can reduce operational costs and increase operational efficiency, allowing your business to run more smoothly and effectively.

Speak your customer's language

AI digital voice assistants can provide support in multiple languages, which allows companies to expand their customer reach and cater to a broader audience. This feature eliminates the need for companies to hire additional staff who are fluent in different languages, reducing operational costs. It also provides a more personalized experience for customers who prefer to communicate in their native language.

Always On: 24/7 Customer Care

Allowing customers to use virtual voice assistants 24/7 for self-service can provide an efficient and convenient solution for various tasks, including account management, order processing, problem resolution, and more. This helps to provide a seamless customer experience at any time and improves overall satisfaction.

Streamline Operations and Automate Mundane Tasks

AI voice assistants can automate mundane tasks and streamline operations, freeing time for more critical tasks and improving efficiency. By automating repetitive tasks, businesses can focus on delivering a better customer experience, making it easier for customers to find what they need and get the help they require.